Cloudflare Errors

RADb uses Cloudflare to protect traffic, and in some cases Cloudflare may display an error page when it cannot reach our back-end services.

Common Symptoms

You may experience one or more of the following:

• The website does not load

• Login does not complete

• You are redirected but see an error page

• A Cloudflare Error 502 (Bad Gateway) message appears

• Access works from one network but not another

A Cloudflare Error 502 (Bad Gateway) means that Cloudflare could not successfully complete the request to the RADB service.

Open

This can happen when:

• The back-end service does not respond in time

• The response is incomplete or invalid

• A security control interrupts the request

Factors that can influence behavior include:

• IP reputation

• Request patterns

• Automated or scripted behavior

• VPNs, proxies, or shared networks

You may see a 502 error while others do not because:

• Your network or IP is being filtered or rate-limited

• A VPN or proxy is in use

• A browser extension or automation is altering requests

• The issue occurs only after authentication or redirect

Troubleshooting Steps

When reporting an issue, please note your answers to the questions below:

• Can you view www.radb.net without logging in?

• Are you redirected to authorize.radb.net successfully?

• Does the login at authorize complete?

• Are you redirected back to the RADB portal after login?

• At what point do you see the Cloudflare error?

  • Before login

  • During login

  • After login

• Does the error occur from every network you try?

  • Home network

  • Work network

  • Mobile Hot-spot

  • VPN

• Can you log in successfully with a different user account?

Providing this information helps us narrow down the cause more quickly

Things You Can Try

Before contacting support, you may try:

• Refreshing the page after a few minutes

• Clearing the browser cache

• Trying a different browser (Edge, Firefox, Chrome, Opera)

• Try a phone browser

• Testing from a different network (for example, mobile hotspot)

• Disabling VPNs or proxy services temporarily

• Logging out completely and logging back in

When to Contact Support

Please contact RADb support if:

• The issue persists for more than 15–30 minutes

• You consistently receive Cloudflare errors

• Access fails only after login

• Other users can log in but you cannot

When contacting support, include:

• Time the issue occurred

• The exact error message shown

• The step where the error appears

• Whether the issue occurs on multiple networks