Contact Management for RADb Accounts

Overview

To keep account information accurate and secure, RADb requests customers to self-manage their contact records through the RADb Portal.

This ensures:

• Contact information stays current

• Access is controlled by your organization

• Changes are tracked and auditable

Updating Account Contacts

All contact updates should be performed directly in the RADb Portal:

🔗 RADb Contact Management Page
https://www.radb.net/my/account/contact

From this page, authorized users can:

• Add new contacts

• Update existing contact information

• Deactivate outdated contacts

No Active Contacts on the Account

If none of the contacts on the account are active, a formal request is required to restore access.

Your organization must:

1. Prepare a letter on official company letterhead

2. Include:

   • Company name

   • RADb account name (if known)

   • Name, title, email, and phone number of the person requesting access

   • Statement requesting account access/contact restoration

3. Have the letter signed by an authorized company representative

📠 Fax the letter to: 734-527-5790

Once received and verified, RADb staff will follow up with next steps.